Privacy Policy

At Agent Authority Engine, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account (name, email, phone)
• Complete your profile (brokerage, license state, location)
• Upload brand assets (headshot, logo)
• Contact our support team
• Subscribe to our communications

Voice Data

If you choose to use our voice cloning feature, we collect voice recordings with your explicit consent. This data is used solely to create your personalized voice model and is never used for any other purpose or shared with third parties.

Usage Data

We automatically collect certain information when you access our service:

• IP address and browser type
• Device information
• Pages viewed and features used
• Time spent on the platform
• Referring website

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our service
• Generate personalized content for your real estate market
• Process transactions and send billing information
• Send you technical notices and support messages
• Respond to your comments and questions
• Improve our service and develop new features
• Monitor usage patterns and analyze trends
• Protect against fraud and unauthorized access

3. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

• Service Providers: We use third-party services (Supabase, OpenAI, Google Cloud) to host our infrastructure. These providers only access your data to perform services on our behalf.
• Legal Requirements: We may disclose information if required by law, court order, or government request.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption in transit (TLS) and at rest
• Secure cloud infrastructure (Google Cloud Platform)
• Regular security audits and monitoring
• Access controls and authentication
• Row-level security in our database

5. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured format
• Objection: Object to certain processing activities
• Withdraw Consent: Revoke consent for voice cloning

To exercise these rights, contact us at privacy@agentauthority.com.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete your personal information within 30 days, except where we are legally required to retain it.

Generated content is retained for 30 days from creation. Voice samples are retained only as long as you maintain an active voice profile.

7. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected personal information from a child, we will delete that information promptly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the service after such changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@agentauthority.com
• Address: Agent Authority Engine, Privacy Team